We just returned home from a little jaunt to NJ to accompany Den on a work trip. Our Home phone does work. I did not need the three calls to Verizon to tell you that, but apparently they did. It seems our number might be crossed with the number of another family in our City. The good news is that while Verizon had told me in call number 2 to 'reset' our home phone system by unplugging every single phone and every power cord, I decided not to follow through. The bad news is that with call number 3 when I was able to tell them that caller ID showed calls from our home phone registered to another number, Verizon told me the FIRST available apointment was June 29.
This means that anytime someone calls our phone number the phone will not ring at our house. It will apparently go into voicemail and someone can leave us a message. If someone tries calling this other family, our phone will ring and when we answer, and like a bad prank, the phones will disconnect. Sure hope the other family aren't night owls. And why couldn't this have happen during the election we just had, that would have been good timing.
This morning when I tried making phone calls, there was an echo, like being in a chamber--that was when I had a good connection. When I had a bad connection, I would call someone, like Den and he would answer. The phone would continue to ring on his end and you would go to his voicemail. He was able to forward the call into submission into his voicemail and we could kind of talk. Crazy thing is the other family must have call waiting because when we talk on the phone, we can hear the call waiting beep. Can you just imagine what my cell phone bill will be??? Verizon says they'll credit us for the time our phone service is out. If my cell phone bill is crazy high, I'll be sending it along to Verizon. Any tips for how to get them to cover this problem?
2 comments:
The thought of your cellphone bill makes my brain reboot. Oops, there it went again -- blue screen of death.
Get every single name of every single person you speak with at Verizon, and keep track of times, dates, and promises. I hope you have better luck than we've had with Verizon here--it took us almost 6 weeks for them to get our home phone hooked up/internet working, and when they gave us a credit for our trouble they wouldn't acknowledge it and eventually threatened us with collection unless we paid the difference. Our latest problem: they no-showed a twice-confirmed repair appointment for the router, and charged us for the visit anyway. I won't tell you now long it took to get that straightened out. bleh.
Post a Comment