Monday, March 30, 2009

Customer Service That Will Have Me Coming Back For More

For my own record keeping, I've had great customer service with a couple firms lately that I just had to tell my 12 regular readers about.
1. Toys To Grow On (an online site). For Christmas Eddie asked for "Frog Frenzy" a game that reminded me of the Hungry Hippo of my youth. The frog spins around and you are to flip these hard plastic flies/frogs into it's mouth as it opens and closes. After less than 2 months of not that much use, it broke (I hated playing anyway). When I couldn't track down the manufacturer, I called toystogrowon.com and they credited my card immediately. Yahoo! Told me to dispose of the game--not a problem.
2. Germ Guardian--we bought two humidifiers (not cheap ones) and they both sprung leaks. Without any questions they mailed us 2 replacement units and a bonus smaller unit. The new ones have been great ever since (knock on wood).
3. Shutterfly. I still don't like that various parts of my pictures get chopped off due to the different aspect ratio of digital to printed 4x6 photos, but I love that they can and do print whatever you want on the back of your photo (including the file name and date taken). But when I called to complain that I had purchased several prepaid print plans and because of this could not take advantage of their 'spend $50, get free shipping' offer, they added free shipping. Ordering 730 photos, it saved me almost $30 in shipping.

I get so frustrated with bad customer service, so good service really gets my attention. Hope others have similar good experiences.

4 comments:

meg said...

Uh... Why did you order 730 prints of a photo?

You're not putting the kids up for sale are you? Papering a room with a zillion tiled photos? Wait, no, I've got it -- Eddie's running for city council!

elizabethanddennis said...

I'm doing one better...I'm going away for the first time without kids or Den. It's a girls weekend of scrapbooking and I need photos printed. Still trying to finish Alaksa...and when you take 3500 photos in one trip, it's a lot to sort through.

meg said...

Ooh, say "3500 photos" three times and I think your brother's head will explode!

Have a great time -- that sounds like a big adventure.

Anonymous said...

When and where? It's your sort of thing. Have fun. Hope to see the books when we come. Any friends going too? DJ